According to the British and EU regulations (EU261), flight compensation is only possible under a few conditions.
The conditions are as follows:
Your flight was departing from the UK/Europe, OR,
Your flight was operated by a British/European airline and arrived in the UK/Europe.
See the table below for some examples:
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
The British and European air passenger rights regulations (EU261) state that passengers should receive flight compensation of £520 per passenger from the airline if your flight is delayed under the following conditions:
The flight was delayed for at least 3 hours, AND,
The flight delay was the fault of the airline.
See “Extraordinary Circumstances” to learn more about flights that were delayed due to circumstances outside the airline’s control.
If your CheapTickets flight was cancelled, you may be eligible to claim flight compensation, a full monetary refund, or even both under certain circumstances. Continue reading to learn more about these circumstances.
According to the British and EU regulations (EU261), you can claim flight compensation of up to £520 per passenger for a CheapTickets flight cancellation when you meet the following conditions:
The cancellation of your flight was less than 14 days before the scheduled departure, AND,
The cancellation was the airline’s fault, not a third party or unforeseen event (see “Extraordinary Circumstances”)
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Alt. flight departs 1h+ earlier or arrives 2h+ later||Yes|
|Between 7-14 days in advance||Alt. flight departs 2h+ earlier or arrives 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes|
We highly recommend not accepting vouchers offered by airlines, as it might limit your options to fly with them again and impose a redemption deadline. Furthermore, in the event of the airline's bankruptcy, you may face difficulties in obtaining your money back.
The compensation amount depends on the distance of your flight. You will receive it per passenger.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
The airline can reject your compensation claim even if your flight was delayed over 3 hours or cancelled fewer than 14 days before the scheduled departure. Extraordinary circumstances are events beyond the airline's control, caused by a third party or unexpected events. If these circumstances apply to your flight disruption, you are likely not entitled to CheapTickets compensation.
Here are a few examples of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Yes, there is. The time limit for filing a flight compensation claim varies depending on the country where the flight was scheduled to depart from, arrive in, or where the airline is based. The time limit to claim ranges from 6 months to 6 years.
For example, you have up to 6 years to claim compensation in the UK. However, you only have 1 year from the scheduled date of your flight to claim in Poland and Belgium.
The time it takes to receive flight compensation for a CheapTickets flight can vary, depending on the response rate of the airline as well as the complexity of your case.
If your claim is not too complex and the airline responds quickly, you can typically expect to receive your compensation within a few weeks to a few months. However, with complicated cases and/or when the airline does not respond, the process can take up to years.
However, if you claim with Flight-Delayed.co.uk, you can rely on our legal experts to handle the entire process for you, even if it takes up to years.
Both are possible. However, we strongly recommend you seek help from legal experts when it comes to claiming flight compensation.
Once you provide all the required flight information on our website, our team of legal professionals will manage your claim. At Flight-Delayed.co.uk, we scrutinize your claim, gather necessary documentation, communicate with the airline, and if needed, represent your case in court, all on a no-win-no-fee basis to ensure you receive your flight compensation.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
CheapTickets is an online travel agency that offers a variety of travel options at affordable prices. They provide flight tickets, hotel accommodations, and vacation packages to customers worldwide. CheapTickets is known for its user-friendly website and wide range of travel options, making it easy for customers to plan their trips. Whether you're looking for budget-friendly options or a luxurious getaway, CheapTickets has something for everyone. With a focus on affordability and convenience, CheapTickets aims to make travel accessible to everyone.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation