Brussels Airlines flight delay compensation: what to do if your flight is delayed or cancelled
When travelling in, to or from Europe it is important to know that there is a legislation which protects your rights as a passenger and that grants you the right to be compensated in the event of a flight disruption. On this page, you can learn all about your rights, what makes you eligible for compensation and how easy it is to file a claim. Most importantly though, we want to emphasize that you are aware that you as a passenger can receive the compensation that you are entitled to for your travel inconveniences.
When flying with Brussels Airlines, your passenger rights are covered
Although Brussels Airlines is a member of the Lufthansa Group and part of the Star Alliance, the airline operates flights which may be delayed or cancelled. What many passengers are not aware of is the fact that if your flight with Brussels Airlines is delayed or cancelled or even overbooked, there is that you may be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). As established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.
When can I claim compensation for my Brussels Airlines flight?
When submitting a claim you should make sure that this criteria applies to your flight disruption:
- The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like Brussels Airlines) and it takes off from and/or arrives at an airport in Europe.
- Circumstances: The regulations also state that to be able to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
- The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
- The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
How much money can I claim in compensation for my delayed, cancelled or overbooked Brussels Airlines flight?
Set by the legislation, the total amount you may receive as compensation is defined by the flight itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
If you encounter a long delay or cancellation with Brussels Airlines, you might be entitled to more than just compensation
Brussels Airlines should provide you with the appropriate care in the event of a long delay or flight cancellation. This should include:
- Meals and refreshments
- Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
- Hotel accommodation if necessary (one or more nights) and transport from the airport to the establishment.
You should keep all your receipts for all your other expenses that you incurred due to the inconvenience of your Brussels Airlines flight disruption, as you can claim back these expenses. This may also be attached to your other documents when you submit a claim.
Our recommendations when claiming compensation for a Brussels Airlines flight
These are our most relevant recommendations and things to keep in mind when your Brussels Airlines flight has been disrupted:
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information of your disrupted Brussels Airlines flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
- Ask Brussels Airlines staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator and find out immediately if you can claim compensation!
Enter the date and flight number of your Brussels Airlines flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to.
Missed your connecting flight with Brussels Airlines?
Missed connections are also covered by the regulation. Let us explain! If your Brussels Airlines booking originated from Europe and a delay or cancellation in any of your flights has made you arrive at your final destination with a delay of 3 hours or more, you can claim compensation. The catch: all flights must be under the same booking. The distance used to determine how much money you could get in compensation will be that between your initial airport of departure and the airport at your final destination.
When you are not entitled to compensation for a flight delay or cancellation:
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
To find out more about extraordinary circumstances, please visit our extraordinary circumstances page.
Claim your compensation for your disrupted Brussels Airlines flight with Flight-delayed
Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our win fee. If you wish so, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your Brussels Airlines flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
Have you submitted a claim with Brussels Airlines but the airline rejected your claim?
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Brussels Airlines, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Brussels Airlines: facts, network and punctuality
Brussels Airlines is the biggest air carrier in Belgium and was founded in 2006. Although, it is part of the Lufthansa group the airline itself has a fleet size of 53 aircraft, of which all are currently of the Airbus model. The Belgian airline serves over 85 destinations in Europe alone, 23 destinations to and from Africa and 3 destinations to and from North Africa. In December the airline had an on-time performance of 77.6% and a cancellation rate of 0.6%, amongst other global airlines.
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