If your Brussels Airlines flight gets delayed by more than 3 hours, you can claim compensation up to £520 under EU261, the European passenger rights legislation. For flights from the UK, the British passenger rights legislation will apply. Either way, the airline must bear the blame for the delay.
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To see if you are eligible for compensation, use our free and no-obligation Claim Calculator. In less than a few clicks, you'll know if you qualify for Brussels Airlines delayed flight compensation. If you are, we can handle your claim from start to finish on a "no win, no fee" basis. We will even stand up for your rights in court if required!
Depending on the circumstances of your Brussels Airlines flight cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
You may be entitled to compensation if your Brussels Airlines flight was cancelled fewer than 14 days before the scheduled departure date and you did not take another flight.
To be eligible for compensation, Brussels Airlines must be at fault for the cancellation. For more information, see the "Extraordinary Circumstances" section of this article.
If a Brussels Airlines flight is cancelled, you are entitled to a refund if you do not accept the airline's alternative flight. You can request a refund also if Brussels Airlines does not provide you with an alternate flight at all.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
The amount of compensation is determined by the distance of your flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Yes. Because Brussels Airlines' headquarters are in Machelen (Belgium), the EU flight compensation laws apply to the airline. Even if you are flying with Brussels Airlines to the United States or Africa, you are entitled to compensation if your trip is disrupted.
However, if a non-EU/non-UK carrier operates your flight, the situation can be different, as shown in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
When the delay or cancellation was caused by a third party or force majeure, Brussels Airlines has the authority to decline compensation. Such circumstances are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
You have 6 years to claim compensation and refund if you had a delayed flight to or from the United Kingdom. The exception is Scotland, where you have 5 years to claim.
Local rules will apply if your itinerary does not include the United Kingdom.
Check if you can still get compensation and a refund from Brussels Airways with our free Claim Calculator.
Passengers who use Flight-Delayed.co.uk to obtain flight compensation or a refund usually receive their funds within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, a few months — or even years in some cases — could be added to the wait time.
Rest assured, regardless of how long the claim takes, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.
First, determine whether you are eligible for Brussels Airlines compensation or a refund. You can do that in a few steps by using our Claim Calculator.
If you are qualified for flight compensation and/or a refund, you can choose to delegate the process to our team of legal professionals, allowing you to relax while we ensure you get compensation and/or your refund.
It will take only a few minutes to upload all required documents on our platform. Our legal experts will then take over from there, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
Why claim with Flight-Delayed.co.uk?
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Brussels Airlines is a quite new airline founded in 2006. The airline is Belgium's flag carrier and largest airline, with its headquarters located at Brussels Airport. Brussels Airlines has been part of the Lufthansa Group since October 2009.
Brussels Airlines is flying to more than 100 destinations internationally, currently operating 38 aircraft between Europe, North America, and Africa.
- Antwerp airport compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation