British Airways accepts complaints about:
- Delayed or cancelled flights - you can earn up to £520 in flight compensation per passenger.
- Your airport experience (for example, lost, delayed, or damaged luggage)
- You're worried about a purchase you made on the plane.
- Issues with onboarding or staffing
- Payment problem
- Any other issues you had on your British Airways flight
If your flight is delayed for at least 3 hours, each passenger is entitled to up to £520 in compensation. The delay must have been caused by the airline's own negligence (such as a crew strike or a faulty aircraft) to be eligible for compensation.
If your flight is cancelled at the last minute (within 14 days before departure), you may be eligible for compensation of up to £520 per passenger. Compensation for cancelled flights is only available if the airline was at fault (for example, a staff strike or malfunctioning aircraft).
If you were given a substitute flight but declined it because it did not meet your needs, you can file a British Airways complaint to get your ticket refunded.
You were unable to board your flight because the flight was overbooked? This is referred to as denied boarding.
If the airline fails to rebook you on another flight or if the flight they eventually give you arrives more than 3 hours later than scheduled, you may be entitled to compensation.
Passengers may find the process of filing a complaint about a delayed, cancelled, or overbooked flight to be time-consuming, difficult, and upsetting. Airlines frequently find reasons for refusing to provide compensation. Furthermore, they use tactics like offering travel vouchers for less than the actual compensation promised to passengers.
This is why we advise you to start your British Airways flight delay complaint with Flight-Delayed.co.uk — our experts will handle everything on your behalf until you receive your compensation in your bank account. We've been supporting flying passengers like you for around 15 years and have received compensation for over a million people!
What is the compensation amount when filing a British Airways complaint for a delayed or cancelled flight?
The compensation amount depends on the distance of your flight.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Yes! Because British Airways is a European airline, all of its flights must adhere to British and European regulations.
Flight-Delayed.co.uk takes care of everything! You do not need to contact the airline or prepare a claim because our team of specialists handles the claim process on your behalf. This enables you to sit back and relax while we spend all of our resources to win your compensation. We won't stop up until the airline gives you the promised compensation, even if it involves going to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won