In accordance to the European Court of Justice’s resolution (May 31, 2018), Etihad have started honouring and paying claims brought forward by Flight-Delayed.co.uk.
Airlines are clever when it comes to (not) paying compensation. They have a box of tricks full of excuses for not paying compensation and this greatly affects an airline's reliability.
Sometimes things don’t go as planned. When that happens, the travel world can be challenging. This needs to change, because people have the right to get support, and to be treated with respect.