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Am I entitled to compensation even if the airline is American? - We've got your back!

Thursday, July 26, 2018

Sometimes things don’t go as planned. When that happens, the travel world can be challenging. This needs to change, because people have the right to get support, and to be treated with respect. No worries, we are here to help!

Welcome back to our blog series: We’ve got your back! Here we will answer very common questions that we have been asked frequently by our customers.  If you have any questions you'd like us to answer directly or in a blog post, do not wait a second longer and send us an email to We'll get back to you ASAP!

Can I claim compensation for my flight if the airline is American?

Hello Austin, I am not sure if I can claim compensation for the 4-hour delay I suffered on my flight. I had just arrived to Manchester Airport, when I discovered that my flight to New York, operated by Delta Airlines, would depart four hours later than scheduled due to a technical problem. Am I entitled to compensation even if the airline is American?

Good morning and thank you for sending us your question. You came to the right place! When a flight is delayed or cancelled because there is a technical problem with the aircraft, passengers will be more than likely entitled to compensation. In your case, given the distance of more than 3500 km covered by your flight, the compensation amounts to €600 (around £530).

Regulation EC 261/2004 can only be applied flights operated by European airlines, or to flights operated by NON-European airlines that depart from an airport located within the European Union.

For this reason, I am happy to inform you that you are entitled to compensation of £530! If you want us to start the claiming process for you, all you have to do is submit your delayed flight data in our calculator below. We'll take care of the rest! Once you’ve submitted your claim we will start working on your case and take over all the correspondence with the airline. We will make sure that they pay the compensation you are entitled to. All you have to do is relax and wait for our congratulations email that will be sent once we’ve succeeded with claiming your compensation. It’s only until then than our 25% win fee will apply!

Thank you again for your message and I hope that I answered your question to your satisfaction.

Kind regards,

Austin from

Austin is one of the team members at He is responsible for assessing the validity of claims according to the implementation of Regulation EC 261/2004 and also takes part in corroborating the arguments provided by the airlines. During his free time, he is also the office gardener.