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Can I also submit my claim in another language than English? - We’ve got your back!

Thursday, July 12, 2018

Sometimes things don’t go as planned. When that happens, the travel world can be challenging. This needs to change, because people have the right to get support, and to be treated with respect. No worries, we are here to help!

Welcome back to our blog series: We’ve got your back! Here we will answer very common questions that we have been asked frequently by our customers.  If you have any questions you'd like us to answer directly or in a blog post, do not wait a second longer and send us an email to We'll get back to you ASAP!

Questions or doubts about flight cancellations or delays? Get compensated! We are here to help

Hey Hanneke, I am not a native english speaker and would prefer to correspond with you in Spanish (I moved to the UK from Spain in 2014). Does it matter on which of your websites I submit my claim?

No, as Flight-delayed is one of the European market leaders in claim compensation, you will be pleased to hear that it doesn't matter on which of our websites you submit your claim. However, If you submit your claim on, your account and timeline will be in English. If you would prefer to correspond with us in another language, you can select one of our other websites from the list below:

To submit your claim in spanish, use! Our multilingual team can assist you with your questions.

Please note: The language your account was set up in won't affect our correspondence with the airline and enforcement bodies: this correspondence will always take place in English and/or in the language of your country of residence.

Best wishes,

Hanneke from

Hanneke is a Paralegal here at So they are responsible for analyising and preparing all the court cases against the airlines. Don't be scared though, she is also our resident dance master and a hardcore bootcamper.

Another question? Learn more about your passenger rights here. If you want us to start working for you as soon as possible you can always just submit your claim using our claim calculator below: