Food and drink

Can I still claim compensation after I received food and drinks?

Tuesday, July 3, 2018

Sometimes things don’t go as planned. When that happens, the travel world can be challenging. This needs to change, because people have the right to get support, and to be treated with respect. No worries, we are here to help!

Welcome to our new blog series: We’ve got your back! Here we will answer very common questions that we have been asked frequently by our customers.  If you have any questions you'd like us to answer directly or in a blog post, do not wait a second longer and send us an email to We'll get back to you ASAP!

flight delayed or cancelled, we've got you covered. Claim for compensation

Q: Hey Austin, I was recently delayed on a flight at Gatwick Airport. During my flight's delay, I was offered food, drinks and accommodation. Am I still entitled to compensation for my delay?

Austin: Hi there!, in the event of a flight delay, your airline is required to offer you care; e.g. food, drinks and accommodation. It seems this was done in your case!

Fortunately for you, this care is irrespective of your entitlement to compensation for your delayed flight. So the refreshments and other care you received does not mean that you’re no longer entitled to receive financial compensation.

However, if your airline offered you travel vouchers or a discount to be used on an entirely new trip, accepting this could mean that you might surrender your rights to further compensation. Thankfully, it doesn’t sound like this applies to your situation! Therefore, you are probably entitled to compensation. If your claim has already been rejected, or if you’d prefer us taking care of all the hassle to begin with, you can submit a claim with We will try our utmost best to deliver your flight compensation as soon as possible.

Best wishes,

Austin from

Austin is one of the team members at He is responsible for assessing the validity of claims according to the implementation of Regulation EC 261/2004 and also takes part in corroborating the arguments provided by the airlines. During his free time, he is also the office gardener.

If you are still unsure if you can claim compensation for your flight's disruption, you can always find out using our claim calculator below: