For many people flying can be an anxious time. Concerned with flight delays or that their luggage will go missing. Most people can cope with such a scenario, but imagine what it is like if the airline you have flown with, has lost or damaged your wheelchair.
A recent case, reported by reduced mobility rights, saw a passenger arrive at his destination only to find that his electric wheelchair had been damaged.
The passenger in that particular case was offered no assistance and he is not alone when it comes to airlines mistreating disabled passengers.
Easyjet and Ryanair have both recently changed their policy when it comes to caring for disabled passengers, due to incidents that have brought the airlines unwanted attention.
After several cases were passengers felt they were being discriminated against the budget airlines have been forced to change their policies on how they handle disabled passengers.
Here are what your rights are if you are a disabled passenger and the airline has damaged your wheelchair:
First and foremost you would have to ask the airline staff to take you to the lost and found desk. Once you find yourself there, there will be some paperwork that you need to fill out. The form is called Property Irregularity Report (P.I.R).
Once you’ve got the form all filled out, then it is time to ask the airline to source you a replacement wheelchair. They are not obliged to give you a like for like replacement of your wheelchair, but you are entitled to keep the temporary replacement until your wheelchair has been repaired and returned.
Believe it or not, but, some airlines can be unhelpful: What could go wrong?
Staff may refuse your right to go to the lost and found desk and ask you to resolve the matter with customer service. Be firm and insist that it is the lost and found department, that can assist you in the matter.
If you are asked to source your own replacement then ask to speak to the PRM manager,
It is required by law for a manager to on duty at all times.
Ultimately, check out Regulation (EC)1107/2006 before you fly, you can also consult Reduced Mobility Rights for further information.
Written by: Team Flight-Delayed.co.uk