If your flight to or from Berlin Airport was delayed and it was the fault of the airline, you may be entitled to flight compensation.
To be eligible for compensation:
Your flight must have been delayed for over 3 hours, AND,
The airline must be responsible for the delay. If your flight was delayed due to circumstances beyond the airline’s control (referred to as "Extraordinary Circumstances"), such as a third party or a force majeure event, you might not be eligible for compensation.
If your flight from Berlin Airport was cancelled, you might be entitled to flight compensation of up to £520 and/or a full monetary refund of your flight ticket.
To be eligible for compensation, your flight must have been cancelled less than 14 days before the scheduled departure date, and the cancellation must have been the airline’s fault. To determine whether the cancellation is at the fault of the airline, read more about “Extraordinary Circumstances” in the later section of this page.
If you were offered an alternative flight but chose not to take it, you may still be entitled to a full financial refund of your flight ticket.
Expert suggestion: If the airline offers you a travel voucher instead of a refund, it is generally not advisable to accept it because you will be required to use the same airline again. You may also lose your money if the airline goes out of business.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Our team of professionals will handle the process for you, from assessing your claim and creating legal documents to communicating with the airline's legal representation and, if necessary, bringing your claim to court. With over 10 years of experience dealing with airlines, we deeply understand their faults and can help protect your entitlement to flight compensation. And with our "no win, no fee" policy, you have nothing to lose by submitting a claim with us.
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Unfortunately, there are some instances where the airline cannot compensate you for a delayed or cancelled flight at Berlin Airport. When a delay or cancellation is caused by a third party or an unexpected event beyond the airline's control, this is referred to as extraordinary circumstances.
Some examples of these situations are as follows:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The time frame for filing a claim is governed by the laws of your country of origin, destination, and the country where the airline's headquarters are located.
For example, if you flew with Air France from Berlin Airport to London Stansted, you may be eligible for compensation under the following circumstances:
5 years according to French law
3 years under German law
6 years, according to British law
Being on time for your flight is crucial, so it's a good idea to plan ahead to avoid potential delays or disruptions.
You can check the status of your flight in advance by visiting the website of Berlin Airport and entering your airline and flight number; this will allow you to see if your flight is on time or if there are any delays or cancellations.
Shop: Berlin Airport has a variety of stores, including duty-free shops, where you can browse and buy souvenirs, gifts, and other items.
Eat: Berlin Airport has a lot of restaurant options, from fast food restaurants to sit-down cafes and restaurants.
Relax: Berlin Airport has lounges where you can relax and unwind. Some lounges offer amenities, such as comfortable seating, Wi-Fi, food and drinks, and other perks.
Explore: Berlin Airport has several art exhibits and installations that you can explore while you wait for your flight.
Stay connected: Berlin Airport has free Wi-Fi available throughout the terminal, so you can stay connected and use your devices while you wait for your flight.
Get work done: Berlin Airport has a multitude of workstations where you can set up your laptop and get some work done while you wait for your flight.
Get some rest: Berlin Airport has a few places to lie down and get some rest, including a quiet room and a nap pod.
Berlin Brandenburg Airport (BER) is also known as Flughafen Berlin Brandenburg Willy Brandt. The airport was designed to replace Berlin's two existing airports, Berlin-Tegel Airport and Berlin-Schönefeld Airport, and to become the main airport serving the Berlin metropolitan area.
Over 90 airlines are operating from Berlin Airport offering 157 non-stop destinations. Some airlines operating from Berlin Airport are British Airways, Air France, EasyJet, Ryanair, Lufthansa and TUI, among others.
In 2022, Berlin Airport recorded a total of 19.85 million passengers, with 164,293 aircraft taking off and landing at the airport.
Berlin Brandenburg Airport is located in the Schönefeld area of Brandenburg, Germany, about 18 kilometres southeast of central Berlin. There are several options for getting to the airport:
By public transport: Berlin Brandenburg Airport is served by many public transport options, including the Berlin S-Bahn and regional trains. Bus and shuttle services also connect the airport to various parts of the city.
By taxi: Taxis are readily available in Berlin and can be convenient for getting to the airport. There is also a dedicated taxi rank at Berlin Brandenburg Airport.
By car: If you are driving to the airport, Berlin Brandenburg Airport will be easily accessible by car via the A113 motorway. Ample parking is available at the airport for travellers arriving by car.
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- More details on delayed flight compensation
- More details on cancelled flight compensation
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- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation