Delayed AlbaStar flight — get compensation
Was your flight delayed by more than 3 hours due to the airline's fault? Then you can claim flight compensation!
Claim now with Flight-Delayed.co.uk! We will handle the whole claim process for you and even fight for your rights in court, if needed. We operate on a ‘no win, no fee’ basis so there is no risk for you!
Cancelled AlbaStar flight — when can I get a refund and compensation?
It depends on the exact circumstances surrounding your AlbaStar cancellation. In some cases, you will be eligible only for compensation, in others only for a refund, and in some, you can claim both AlbaStar compensation and an AlbaStar refund!
When can I claim compensation for my cancelled AlbaStar flight?
If the cancellation of your flight was announced less than 14 days before the initial departure date, you might be able to claim flight compensation for it.
Keep in mind that in order for you to be eligible for compensation, AlbaStar must be the party at fault for the disruption. See the “Extraordinary Circumstances” section of this article to learn more.
When can I claim a refund for my cancelled AlbaStar flight
You can claim an AlbaStar refund if your flight was cancelled and:
You were not offered an alternative flight
You were offered an alternative flight but decided not to take it
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
How much AlbaStar compensation can I get for a delayed or cancelled flight?
The amount of the compensation depends on the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
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I was flying with AlbaStar to a non-EU country. Can I still claim compensation?
Yes, you can! Even if you fly to a non-EU country, you are covered by the EU flight compensation rules, since AlbaStar’s headquarters are in Madrid, Spain.
For instance, if you were flying with AlbaStar to Egypt or Senegal, you can still claim compensation for a disrupted flight.
However, the situation might be different in the event that your flight was operated by a non-EU airline. Please check the table below to learn more.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can AlbaStar deny me compensation?
If the disruption was caused by a third party or force majeure — and therefore it is not the airline’s fault — AlbaStar is not obliged to pay compensation. These situations are called extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Be aware though that airlines sometimes say that extraordinary circumstances occurred even if that was not the case. They do it in an attempt to avoid paying out the compensation to passengers.
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How long will it take to get my AlbaStar compensation / AlbaStar refund?
The wait time to receive compensation or refund varies.
In many cases, passengers who claim flight compensation or refund with Flight-Delayed.co.uk, receive their money within a few weeks or months.
However, if the airline doesn't cooperate and/or the claim has to be taken to court, the wait time might get extended by a few additional months or even a few years.
Rest assured, though, that no matter how long the claim will take, our team will be there to keep you posted on any important updates and answer any of your questions.
How to claim AlbaStar compensation / AlbaStar refund?
At Flight-Delayed.co.uk, we make claiming your well-deserved money simple.
It takes as little as 5 minutes to submit your AlbaStar claim with us. Simply fill out your flight details, upload all the necessary documents, and relax while we take care of the rest of the process. We will investigate and analyse your claim, draft legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf.
As we operate on a ‘no win, no fee’ basis, there is no risk involved!
Why claim with Flight-Delayed.com
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About AlbaStar
AlbaStar is a Spanish flag carrier, founded in 2009. Based in Palma de Mallorca, the airline carries out scheduled and charter flights.
With flights departing from over 45 European airports, Albastar has established itself as the top European carrier for connections to Lourdes, destination from which the airline began its scheduled air services in 2015.
AlbaStar also offers charter flights from the main Italian airports to the most popular vacation destinations in the Mediterranean, North Africa and Red Sea.