Air passenger duty - How do I claim a refund?

Families travelling with children between the ages of 12 and 15 are no longer required to pay air passenger duty, a tax paid by all those flying from a UK airport.

Expected savings

The current APD rate lies at approximately £13 per passenger for short-haul flights (less than 2,000 miles). Those travelling to further destinations are charged up to £71 per passenger.

APD refund on package deals

Those who booked a package holiday should submit a claim with the respective travel agency.

Air passenger duty - How do I claim a refund?

Major airlines at a glance

British Airways	Passengers must provide the dates of birth of the 12-15 year olds at least 72 hours before departure. This can be done online under “manage booking” Refunds will be processed to the original payment card
easyJet	Passengers must confirm the dates of birth of each child. This can be done online under “manage booking” Refunds will be processed to the original payment card
Flybe	Passengers must submit online form together with: booking reference & passenger details. Payments will be processed to the original payment card
Jet2	Affected passengers will be contacted by the airline to start the refund process
Monarch	Refunds will be automatically processed to the original payment card
Ryanair	Passengers must submit an online form
Thomas Cook	Affected passengers will be contacted by the airline to start the refund process
Thomson	Refunds will be automatically processed to the original payment card
Virgin Atlantic	Passengers should email customer service stating their booking reference & the names and dates of birth of each child.

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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you

Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!

Excellent service and communication with the team. Taken quite some time due to airline dragging their heels. Awaiting payment as case just been cleared. I am due refund of Euros minus Flight Delayed take of 25% which is very reasonable considering the lack of hassle trying to retrieve refund by myself. Many thanks to the team.

Last May we had a 5.5 hour delay at Barcelona Airport. I tried contacting the airline (TAP) with my claim but with no results. I had almost given up when I came across Flight Delayed. I sent all the info and one month later I was informed that they had my compensation (500 eur, less 25%) ready to be transferred to my account. I guess the times depend on each airline, but I was gladly surprise by their effectiveness. Everything is done by email, very easy and comfortable! I am recommending this service to all of my friends.

6 weeks start to finish for claim for a delay from Dubai £480.00 received fantastic work from these guys many thanks