Delayed or cancelled Air Nostrum flight?
How much compensation can I get for a delayed Air Nostrum flight?
The compensation amount is calculated according to the distance of your flight:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Cancelled Air Nostrum flight — refund and compensation rules
In the event of a cancelled Air Nostrum flight and depending on the reason behind the cancellation, you might be entitled to a ticket refund, compensation of up to £520, or both.
When can I claim compensation for a cancelled Air Nostrum flight?
If your Air Nostrum flight was cancelled fewer than 14 days before the scheduled departure of your flight, you could claim cancelled flight compensation.
However, sometimes the cancellation is due to the so-called “extraordinary circumstances”. If this is the case, you may not be eligible for compensation.
When can I claim a refund for my cancelled Air Nostrum flight?
You can ask Air Nostrum for a full refund of your flight if:
Your flight was cancelled, and you did not take an alternative flight offered by the airline, OR,
You were not offered an alternative flight at all
Air Nostrum is offering me a travel voucher instead of a refund — should I accept it?
We advise against accepting a travel voucher instead of a refund. Here is why:
Accepting a travel voucher forces you to fly with the same airline in the future. Also, the airline usually assigns a deadline to use the voucher.
If the airline declares bankruptcy, you might no longer be able to convert your voucher into a cash refund — in other words, your money will be lost.
Flying with Air Nostrum?
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Air Nostrum overbooked flight — get a refund, compensation and the right to care!
Overbooked flights happen more often than you could think! Airlines frequently sell more tickets than there are seats on the plane, and if they can't find enough volunteers to give up their reservations, people may be denied boarding against their will.
=> More about your rights in the event of an Air Nostrum overbooked flight
I was flying with Air Nostrum to a non-EU country. Can I still claim compensation?
Air Nostrum is an airline headquartered in Spain and, therefore, in the European Union. Because of this, EU261 applies to all overbooked, cancelled and delayed Air Nostrum flights.
However, note that the situation might differ if flying with a non-EU/non-UK airline. See the table below for details.
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Extraordinary circumstances — can Air Nostrum deny me compensation?
If Air Nostrum was not responsible for the delay, cancellation or denied boarding, they can deny your claim for flight compensation. Those situations are referred to as Extraordinary Circumstances.
Here is a non-exhaustive list of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines sometimes claim that extraordinary circumstances occurred when they did not! They do so to avoid having to pay out flight compensation to passengers.
Do you doubt that an extraordinary circumstance caused your delay or cancellation? You can still submit your claim in a few minutes with Flight-Delayed.co.uk; our experts will evaluate your claim and let you know if you are eligible for flight compensation. We work on a 'no win, no fee’ basis for your convenience.
How long do I have to claim my Air Nostrum compensation and refund?
If you are flying to or from the UK, you have 6 years to claim Air Nostrum flight compensation / Air Nostrum flight refund. Scotland is the exception, as there you have 5 years to claim.
If your itinerary does not include the UK, local laws will apply. For instance, you can claim for 5 years in Spain following your disrupted flight.
=> Check if you can still claim Air Nostrum compensation and refund with our free Claim Calculator
How long will it take to get my Air Nostrum compensation / Air Nostrum refund?
Passengers who claim flight refund or compensation with Flight-Delayed.co.uk usually receive their money within a few weeks or months.
However, if the claim must be filed in court and/or the airline is unresponsive, the wait time could be extended by several months or even years.
Rest assured, though, that no matter how long your claim process takes, our legal experts will be in touch every step of the way and keep you updated on any significant changes to your claim.
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About Air Nostrum
Air Nostrum is a Spanish regional airline based in Valencia. It operates as a franchisee of Iberia and offers flights to Spain and all of the Spanish world. Air Nostrum also flies to a couple of destinations in the United States.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation