Was your Air Austral flight delayed by at least 3 hours? You could be eligible for up to £520 in Air Austral flight compensation.
The amount of flight compensation depends on the distance of your Air Austral flight.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Depending on the circumstances surrounding the cancellation of your Air Austral flight, you may be eligible for a ticket refund, flight compensation of up to £520, or both.
You can get flight compensation if your flight was cancelled fewer than 14 days before the scheduled departure date.
However, if your Air Austral flight was cancelled but the airline was not the party at fault, you may be ineligible for compensation. Those situations are referred to as “extraordinary circumstances”.
If your flight was cancelled and you did not take an alternative flight offered by the airline, you are entitled to a refund from Air Austral.
Did the airline not offer you any alternative flight? Then you can also claim a ticket refund.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
We do not recommend accepting a travel voucher instead of a refund. Here’s why:
When you accept a travel voucher, you will have to fly with the same airline again. Airlines usually set a time limit for redeeming the voucher.
If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, resulting in losing your money.
You certainly can. Air Austral is a French airline headquartered in La Réunion. As a result, EU261 applies to all Air Austral flights that are delayed or cancelled.
For your information, the situation might be different if you were flying with a non-EU/non-UK airline. Details can be found in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
Extraordinary circumstances are situations where the airline is not the party at fault for the delay or cancellation. If any of the below conditions apply to your Air Austral flight delay or cancellation you might not be entitled to flight compensation. The list is non-exhaustive.
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Sometimes, airlines claim that extraordinary circumstances occurred when it was not the case! By doing this, they hope they won’t have to compensate passengers for their cancelled or delayed flights.
With the help of Flight-Delayed.co.uk, you maximise your chances of getting your Air Austral compensation and refund. We handle the whole process for you — our lawyers will even fight for your rights in court, if needed!
If you were travelling to or from the UK, you have 6 years to claim flight compensation and refund. Scotland is the exception — there, you can claim for 5 years.
Passengers who claim flight refunds and flight compensation with us often get their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could get extended by anywhere from a few months to a few years.
Rest assured, though, that when you claim with Flight-Delayed.co.uk, no matter how long your claim process takes, our team will keep you updated on any important changes.
You'll need just a few minutes to upload all necessary documents to our platform. Our legal team will then assess your claim, prepare all legal paperwork, contact the airline's decision-makers, and, if necessary, take your claim to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Air Austral is a French airline established in 1974 and headquartered in La Réunion, a French island in the Indian Ocean. The airline is operating flights between Europe and destinations in the Indian Ocean such as India, Thailand and South Africa.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation