Your rights in the event of a delayed or cancelled Aeroitalia flight
If you were a passenger on an Aeroitalia flight that was cancelled or delayed, your rights as an air passenger are safeguarded by European and British law. In some instances, you may be entitled to up to £520 in compensation as well as a full refund for your cancelled Aeroitalia flight.
Was your Aeroitalia flight delayed? You are eligible for Aeroitalia compensation if your flight was delayed by at least 3 hours.
Was your Aeroitalia flight cancelled? If you declined the airline's substitute flight, you are entitled to a refund. In addition, if your flight was cancelled fewer than 14 days prior to the original departure date, Aeroitalia may be required to give you flight compensation.
Whatever the cause of the flight disruption, airlines are obligated by law to provide passengers with additional support or the "right to care." Vouchers for food and drink, communication services, as well as, if required, accommodation and transportation can all be offered. Claim the vouchers at the airline service desk at the airport, and if they ignore your request, buy what you need anyhow—they will have to reimburse you for those costs (as long as they are reasonable) .
Flight compensation is not possible if your flight is cancelled or delayed due to an "extraordinary circumstance." Aeroitalia must be the party at fault for the flight disruption for you to be eligible for compensation.
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Aeroitalia compensation for cancelled flight
Depending on the circumstances that caused your Aeroitalia flight to be cancelled, you might be eligible to receive an Aeroitalia refund, compensation of up to £520, or even both!
When can I claim compensation for my cancelled Aeroitalia flight?
If your Aeroitalia flight was cancelled less than 14 days before the initial departure schedule, then you can claim flight compensation.
Keep in mind that Aeroitalia must be the party at fault for the cancellation for you to be eligible for compensation. See the “Extraordinary Circumstances'' section of this article to know more.
When can I claim a refund for my cancelled Aeroitalia flight?
If your flight was cancelled, you can claim an Aeroitalia refund if:
The airline didn’t offer you an alternative flight
OR
You decided not to take the alternative flight option that was offered to you
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my Aeroitalia flight?
You might not be eligible for flight compensation under UK/EU air passenger rights legislation if you choose to cancel your Aeroitalia flight. You can visit Aeroitalia's website or contact their customer service line to find out more about their refund and compensation procedures.
Aeroitalia missed connection flight due to delay or cancellation
If both of your flights were booked as part of one reservation and the delay or cancellation meets the criteria, you might be eligible for compensation and/or a ticket refund under UK/EU air passenger rights legislation.
Do you want flight compensation for your delayed or cancelled Aeroitalia flight?
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Check your Aeroitalia flight status
Before heading to the airport, check the status of your flight to be ready for any last-minute changes to your plans. Visit the websites of the airline, the airport, or a flight tracker to keep up with the latest updates of your Aeroitalia flight.
How much Aeroitalia compensation can I get for a delayed or cancelled flight?
The amount of the compensation depends on the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Aeroitalia deny me compensation?
Aeroitalia can deny compensation when the disruption was caused by extraordinary circumstances, such as a third party or force majeure. Aeroitalia is not obliged to pay flight compensation in cases when they are not the party at fault for the delay or cancellation.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How long do I have to claim my Aeroitalia compensation and refund?
Different national laws will apply depending on the itinerary of your flight. According to Italian law, you have 5 years to claim flight compensation. However, passengers can always choose the option that is most favourable to them.
It is therefore possible to claim under the law applicable in the country of departure or destination when it is not Italy. For instance, if you travel with Aeroitalia to the United Kingdom, you can claim flight compensation under British law, where you have 6 years to file a claim. Scotland is the exception where you would have 5 years to claim.
Unsure if you can still claim flight compensation? Check it now with our Claim Calculator.
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How long will it take to get my Aeroitalia compensation / Aeroitalia refund?
In most cases, passengers who claim flight compensation or refund with Flight-Delayed.co.uk, receive their money within a few weeks or months.
However, in cases where the airline is unresponsive and/or the claim has to be taken to court, the time can be extended by a few additional months or even a few years.
Regardless of how long the claim takes, our team will take care of the process until the end and will keep you posted on any important changes regarding your case. They will be there to answer any questions you might have at all times.
How to claim Aeroitalia compensation / Aeroitalia refund?
Submit your claim now with Flight-Delayed.co.uk! We will help you to receive your well-deserved compensation!
You can fill in your flight details and upload all required documents in just 5 minutes. Thereafter, you can leave the whole process in our hands! Our team of experts will investigate and analyse your claim, draft legal documents, contact the airline, and even file a lawsuit on your behalf, when necessary.
We operate on a ‘No win, no fee’ basis to avoid any kind of risk for you.
Why claim with Flight-Delayed.com
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98% of court cases won
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About Aeroitalia
Aeroitalia is an Italian flag carrier founded in 2022. The airline, based in Forlì Luigi Ridolfi Airport (FRL) in northern Italy, between Bologna and Rimini-Rivera in Tuscany, received its Air Operator's Certificate on April 22, 2022. In July 2022, Aeroitalia began operating scheduled flights from its hub in Forlì to many domestic destinations, Malta, and Zakynthos.
For now, the airline offers charter flights mainly within the European continent, but it is expected that in the coming years it will be able to expand its fleet to cover international destinations in the United States and Latin America.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation