Aeroflot flight delayed or cancelled? Here is what you should do
When flying in, to and from Europe you are able to claim compensation if your flight has been delayed, cancelled or overbooked or even if your schedule has changed. Essentially, your rights are covered by a legislation which ensures that you as a passenger have rights when your travel is disrupted. Below, you will learn all about what rights you have to claim compensation, the exceptions and how much you may get!
Flying with Aeroflot: your rights are protected
Even though Aeroflot has an on-time performance of 89.2%, flights are still delayed, cancelled and overbooked. Not all passengers flying with the Russian airline may be aware that this may grant you the right to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.
Conditions that must be met to claim compensation from Aeroflot:
There are a few factors that determine if you are eligible for compensation. They include the following:
- The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline and it takes off from and/or arrives at an airport in Europe.
- Circumstances: The regulations also state that, in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
- The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
- The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
How much money can I claim in compensation for delayed, cancelled or overbooked Aeroflot flight?
The amount of money you can get in compensation depends on Regulation 261/2004 that discusses compensation dependant on the flight’s schedule and the distance between the airport of departure and the airport of arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £213.00
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £341.00
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £511.00
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in Euros and they are €250, €400 and €600.
Aeroflot flight delayed, cancelled or overbooked: what you are also entitled to besides compensation
Aeroflot should provide you with proper care in the event of a long delay or flight cancellation. This may include the following:
- Meals and drinks
- Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
- Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel
- Reimbursement of any costs that resulted because of you flight disruption (travel between hotel and airport etc.)
Note: Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
What you need to do if you wish to submit a compensation claim
In case of a delay to your Aeroflot flight you might want to keep these things in mind if you wish to submit a claim:
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information of your disrupted Aeroflot flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
- Ask Aeroflot staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator and find out immediately if you can claim compensation!
Enter the date and flight number of your Aeroflot flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to.
Claim your compensation from Aeroflot
Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that a disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the them to court when necessary and all of the legal costs will be covered by our win fee. If you wish so, we can take care of everything and help you enforce your rights!
When you cannot claim compensation for your Aeroflot flight
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
If you wish to learn more about extraordinary circumstances and what in specific they entail, then click here.
Has your claim already been rejected by Aeroflot? Flight-delayed.co.uk has you covered!
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by easyJet, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Aeroflot: network, punctuality and history
Aeroflot has a fleet size of 249 aircraft of which most are of the Airbus model. The airline operates in between 53 countries, serving 148 destinations. In 2018, the Russian airline carried 35.8 million passengers (Aeroflot group carried 55.7 million). The company’s punctuality sets at about 89.2%, making it to the 11th rank in terms of punctuality amongst all other global airlines. That is impressive! However, of course as usual delays, cancellations and overbookings are sometimes unavoidable and do still happen when flying with Aeroflot.
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