Assessment of legal validity
We help with claiming up to £540.00 in compensation and/or the refund of your ticket.
If you were travelling from or in Europe, or even to Europe from anywhere with a European airline, your rights are protected by EU regulations. Specifically, Regulation EC 261/2004. It’s based on what is set on said regulation that you can claim compensation for the time you’ve lost due to your flight having been delayed, cancelled or if you’ve been denied boarding due to an overbooking.
Because Austrian Airlines are registered as a European carrier, your rights are covered in every single one of their flights. As a passenger of Austrian, you have two main rights regarding the disruption of your flight: To be taken care of in the even of long delays and to receive compensation.
In order to first be able to claim said compensation, your route must apply according to the regulation. However, if you were flying with Austrian, then they will have to acknowledge your rights always. Furthermore, you’ll be entitled to compensation if the reason for your flight’s delay or cancellation can’t be considered an extraordinary circumstance. Below you’ll find a more in-depth explanation regarding the conditions that must be met.
Austrian Airlines should provide you with the corresponding care in the event of a long delay or flight cancellation. This may include the following
If you do not receive this kind of assistance and you are obliged to incur in extra expenses, you have the right to be reimbursed. So remember to keep your itemised invoices and receipts. Your request for reimbursement may also be attached to the claim for compensation.
The answer to this questions is quite straight forward. It depends on the distance you were travelling. The amount of compensation is set by EC Regulation 261/2004 and is defined by the flight’s itinerary and the distance between the airport of departure and arrival. This takes into account the whole trip, including connecting flights. So the distance between your initial airport of departure and your final destination will determine the amount of compensation you may receive:
Please be advised that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the amount of compensation is reduced by half. The total amounts are defined in euros in the regulation and are the following: €250, €400 and €600.
These are our top recommendations and things to keep in mind when being affected by an Austrian disruption:
Enter the date and flight number of your Austrian flight in our claim calculator to see if you can claim compensation for your delay or cancellation. You will also find out immediately how much compensation you may receive.
If you want to maximise your probability of being compensated for your Austrian flight’s delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. Very often, airlines make the process as complicated as possible to scare away passengers claiming compensation. They also overuse the argument that a disruption has been caused by an extraordinary circumstance.
Fortunately, we have the right tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the airline to court if necessary and all of the costs will be covered by our 25% win fee. If you wish so, we will take care of everything and help you assert your rights!
If you’re uncertain if your flight delay or cancellation qualifies, once you’ve submitted your claim our team of experts will verify the conditions and assess your situation. If your claim has already been rejected by Austrian, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often they wrongly assess the situation and reject perfectly valid claims, so don’t give up so easily and don’t worry, we’re here to help you!
The airline came to be as the result of the merger between two main airlines of Austria back in 1957, Air Austria and Austrian Airways. The latter was founded almost 100 years ago, so Austrian’s history can be traced back to 1923. The Austrian flag carrier was sold to Lufthansa Group by the Austrian government in 2009, but not only after having received permission by the European Commission. Since then, it has continued to operate flight to more than 100 destinations with a fleet of more than 80 aircraft.
Assessment of legal validity
Accurate flight data
Assessment of weather data
Composing of letters
Support when you need it
More than one passenger
Expert legal team
Legal process fully included
No win, no fee