Problem with your flight?

Was your flight delayed, cancelled or overbooked? You may be entitled to compensation: up to £ 510 per person!

  1. Submit your flight number
  2. Submit the date of your flight
  3. Find out if you can get money back

What happened to you?

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Long flight delays and cancellations

You are entitled to care by the airline (phone call, refreshments, meal accommodation, transportation to the place of accommodation) if the delay is two hours or more:

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey. If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled:

  • EUR 250 for all flights of 1 500 kilometres or less;
  • EUR 400 for all flights within the European Union of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
  • EUR 600 for all flights not falling under the first two bullets

Unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

- More information check the website of the European Commission

Delayed flight Thomas Cook TCX 3549 30/08/12

Flight information

From: Dalaman Airport, Dalaman
To: Gatwick Airport, London
Distance: 1734 miles

Scheduled departure: 02:40 PM
Actual departure: 00:50 AM
Delay: More than ten hours


Upon checking in at Dalaman Airport Turkey, the lady on the check-in desk told us there was a delay on our flight but she said she didnt know anymore details.After waiting for a few hours we realised our take-off time was approaching but there was no sight of our plane. Other people waiting for the flight were also getting concerned so someone went to find a Thomas Cook representative to try & give us some information. Eventually three reps came to the departure gate to inform us there was a problem with the airplane that was coming from Glasgow. They told us we couldnt wait around the airport (Dalaman Turkey)& so they were transferring us to a nearby hotel & on arrival they would give us a bottle of water & if still delayed after a couple of hours a meal & a cold drink would be provided (which it was). At around 8.30pm (Turkey time) we were informed that there was an aircraft making its way to Turkey & we would be taken back to the airport at around 10.45pm.At that approx time coaches turned up to take everyone back to the airport.We finally took off from Dalaman at 00.50am (Turkish time) with arrival at London Gatwick at 03.05am(GMT)

Amount of claimable compensation

€ 400 per passenger

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