Problem with your flight?

Was your flight delayed, cancelled or overbooked? You may be entitled to compensation: up to £ 510 per person!

  1. Submit your flight number
  2. Submit the date of your flight
  3. Find out if you can get money back

What happened to you?

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Long flight delays and cancellations

You are entitled to care by the airline (phone call, refreshments, meal accommodation, transportation to the place of accommodation) if the delay is two hours or more:

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey. If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled:

  • EUR 250 for all flights of 1 500 kilometres or less;
  • EUR 400 for all flights within the European Union of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
  • EUR 600 for all flights not falling under the first two bullets

Unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

- More information check the website of the European Commission

What to do in the event that your flight has been delayed?

If your flight is delayed in excess of 3 hours, you may be legally entitled to receive between EUR 250 (± 210 GBP) and EUR 600 (± 510 GBP) per person. (Tweet this) This amount is based on the amount of time you lost, and is irrespective of the price of your ticket. Since 2004, air passengers are required to be compensated by the airline when they experience delays, cancellations, cases of denied boarding and rerouting. is an organisation that helps air passengers claim compensation from airlines, and also helps travellers with general travel information. 

Are you entitled to receive compensation?

If you submit your flight details to our flight calculator, you can check your delayed flight and you will know whether you are entitled to receive compensation in mere seconds. Our flight calculator assesses your flight details against the criteria set up by Regulation, to ensure that your delay qualifies for compensation.

Was your flight delayed? How much compensation you are entitled to depends on the following criteria:
• for all flights of 1,500 kilometres or less: EUR 250 (± 199 GBP);
• for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: EUR 400 (± 320 GBP);
• for all other flights that do not fall under (A) or (B): EUR 600 (± 480 GBP).

If the airline offered the passenger a re-routing, they are allowed to reduce the amount of compensation with 50%. To which flights does this apply?
• the flight distance was less than 1,500 kilometres and the flight was delayed in arrival by more than two hours;
• the scheduled arrival of the original booked flight was exceeded by three hours, for all intra-Community flights of more than 1,500 kilometres and for all flights between 1,500 and 3,500 kilometres;
• the scheduled arrival time of the originally booked flight was exceeded by four hours, for all flights that do not fall under (a) or (b).

How do you claim compensation from the airline?

Want to know if your delay, cancellation, re-routing or denied boarding entitles you to compensation? Please refer to our 'flight calculator' on our home page Fill in your flight number and date of flight, and we will tell you straight away if and how much money you can claim from the airline.

Every year about 500 million people suffer from cancelled and delayed flights. Of these 500 million, 30 million are entitled to compensation. This results in three billion euros' worth staying in the possession of the airlines each year! This money belongs to air passengers, and we want to make sure that money ends up where it should be.

We make it easy to claim your money from the airline. Submit your claim with us and we take as much of the work as possible off your hands. This means we do the legal background checks, compose letters and forms for you and guide you through the process. We are ready to assist you with your questions and help you with advice through your login account and your online dossier, where you can also follow the progress of your claim.

Our services start at £ 14, and you could potentially get hundreds or even thousands in compensation from the airline! If you have questions that you would like to find the answer to before you submit your flight details, you can also go to our page of Frequently Asked Questions.


Find out right now if you can get compensation for your delayed flight.