Problem with your flight?
Was your flight delayed, cancelled or overbooked? Then you have a legal right to compensation up to £ 480.
- Fill in your flight number
- Fill in the date of your flight
- Find out if you can get money back
What happened to you?
Long flight delays and cancellations
You are entitled to care by the airline (phone call, refreshments, meal accommodation, transportation to the place of accommodation) if the delay is two hours or more:
If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey. If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled:
- EUR 250 for all flights of 1 500 kilometres or less;
- EUR 400 for all flights within the European Union of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
- EUR 600 for all flights not falling under the first two bullets
Unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.
- More information check the website of the European Commission
What to do in the event that your flight has been delayed?
You are legally entitled to EUR 250 (± 199 GBP) up to EUR 600 (± 480 GBP) per person. Since 2004, air passengers are required to be compensated by the airline when they suffer from delayed flights, cancellations, denied boarding and rerouting.
Check your delayed flight and you will know in a matter of mere seconds how high your compensation may be.
Was your flight delayed? How much you are entitled to receive depends on the following criteria:
• for all flights of 1,500 kilometres or less: EUR 250 (± 199 GBP);
• for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: EUR 400 (± 320 GBP);
• for all other flights that do not fall under (A) or (B): EUR 600 (± 480 GBP).
If the airline offered the passenger a re-routing, they are allowed to reduce the amount of compensation with 50%. To which flights does this apply?
• flight delay of the arrival time was more than two hours on a flight distance less than 1,500 kilometres;
• the scheduled arrival of the original booked flight was exceeded by three hours, in respect of all intra-Community flights of more than 1,500 kilometres and for all flights between 1,500 and 3,500 kilometres;
• the scheduled arrival time of the originally booked flight was exceeded by four hours, in respect of all flights that do not fall under (a) or (b).
Want to know if your delay, cancellation, re-routing or denied boarding entitles you to compensation? Please refer to our 'claim calculator'. Fill in your flight number and date of flight, and we will tell you straight away if and how much money you can claim from the airline company.
Every year about 500 million people suffer from cancelled and delayed flights. Of these 500 million, 30 million are entitled to compensation. This results in three billion euros' worth staying in the possession of the airlines each year! This money belongs to air passengers, and we want to make sure that money ends up where it should be.
