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Long flight delays and cancellations

You are entitled to care by the airline (phone call, refreshments, meal accommodation, transportation to the place of accommodation) if the delay is two hours or more:

If the delay is more than five hours, and you decide not to continue your journey, you are also entitled to have your ticket reimbursed and be flown back to where you originally started your journey. If you get to your final destination with a delay of three hours or more, you may be entitled to identical compensation to that offered when your flight gets cancelled:

• EUR 250 for all flights of 1 500 kilometres or less;
• EUR 400 for all flights within the European Union of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
• EUR 600 for all flights not falling under the first two bullets

Unless the airline can prove that the delay was caused by extraordinary circumstances. Additionally, airlines can be held liable for damages resulting from delays.

- More information check the website of the European Commission